Issue with /install/install.php

[SquidHC]

After unzipping and uploading all if Integra Mod v140, and double checking the upload, I am attempting to run the /install/install.php command and it is telling me that the site is not found.

I created a file in the sites root directory called "public_html", then uploaded v140 into that file. Then I went to my web browser and ran "www.myurl.com/public_html/install/install.php". My browser just keeps saying "Site not found". However I checked with my URL provider, and double checked on my database, and they are both online with no apparent issues. I can access the internet so thats not the issue. This is my second phpBB forum site, the first one I modded into a basic portal site myself. I had very little issues with it, but this is becoming very frusterating. Any tips or pointers are greatly appreciated.

[IntegraMOD]

try http://www.myurl.com/install/install.php

[Helter]

go here http://www.dnsreport.com/ and enter your url ie... mysite.com see what errors it gives you

[SquidHC]

I tried myurl.com/install/install.php and had no luck.

I went to dnsreport.com. Here are the issues it gave me.

WARNING: One or more of your DNS servers does not accept TCP connections. Although rarely used, TCP connections are occasionally used instead of UDP connections. When firewalls block the TCP DNS connections, it can cause hard-to-diagnose problems. The problem servers are:
000.000000.00: Error [No response to TCP packets]. 000.000.00.000: Error [No response to TCP packets].

WARNING: Although you have at least 2 NS records, and they appear to point to different physical servers, it appears that they block the ICMP packets used as part of our test, which means that they may share the same firewall. If they share the same firewall, this results in a single point of failure, which could cause all your DNS servers to be unreachable.

Thats it. I just dont get it... I have uploaded the entire site three times now, same issue each time. /sigh

EDIT: I tried uploading the basic phpBB2 forum to my site, and running the install for that. It also does not work. Im going to call tech support tomorrow to try and figure out if there is an issue on there end.

[SquidHC]

So anyone bored that wants to try and troubleshoot this for me, or even just do the basic upload/install for me <img> ? Im probably going to go bald over this.

[Helter]

neither one of those warnings should cause the trouble your describing. I had similar problems installing anything to my site till I ran it through the link I gave you and changed a few things like both DNS servers pointing to the same ip...etc

[Whisky]

Hi,

Could you provide us with your URL so we can execute some DNS tests ourselves?

Have you tried to put a simple index.html file in your root folder and tried to access it with http://www.yoururl.com to see if at least this one is displayed?

[SquidHC]

The url for my page is http://www.eternityguild.info. There is a welcome.html page there and it says "This Page Can Not Be Found". Every time I try to run anything on the site thats the error I get. Im going to try to call tech support for the site tomorrow. Its probably some idiot error Im making.

Something I noticed though. When I log into my ftp and upload things, it shows that Im adding them into a file that is ftp://myurl.info/username/phpBB/install/install.php I dont get why its showing it with the username included. I however I have tried to run the install with and withought the user name included. Man today has not been my day, and this is topping it off nicely. Someone could make one hell of a buisness charging idiots like me 50 bucks to do the basic install.

[tmotley]

http://www.eternityguild.info/welcome.html takes me to a "This website is coming soon" screen saying you haven't uploaded anything yet.

http://www.eternityguild.info/ takes me to a nearly white screen with the simple heya in the upper left corner.

From what you've stated, it sounds like you should are trying to install into your root directory... so you install should go like:

http://www.eternityguild.info/install/install.php

[SquidHC]

The IM140 files arent in the root directory, there in a subfolder /pbpBB/ so Im assuming that it would be http://www.eternityguild.info/pbpBB/install/install.php I have tried every diferent way to do it at this point. I would seriously pay someone to do the upload and initial install for me.

Im gonna try to upload into the root directory when I get home, hopefully that works.
Wish me luck.

[tmotley]

Installing into a subdirectory is just fine... that's what I do. From what you stated earlier, I assumed you were trying to install into the root.

You posted previously: /phpBB/install/install.php

You just posted: /pbpBB/install/install.php

phpBB give non-customized error pages while pbpBB gives customized error pages?

phpBB vs. pbpBB ?

What FTP program are you using?

Good luck!

[IntegraMOD]

If you pm me with your cpanel login details I am willing to see what I can do for you.

[SquidHC]

Installing into a subdirectory is just fine... that's what I do. From what you stated earlier, I assumed you were trying to install into the root.

You posted previously: /phpBB/install/install.php

You just posted: /pbpBB/install/install.php

phpBB give non-customized error pages while pbpBB gives customized error pages?

phpBB vs. pbpBB ?

What FTP program are you using?

Good luck!

The "pbpBB/install was a 3am frusterated sleep deprived error on my part. It is phpBB. Do caps matter in this case?

I have tried uploading the files with "SmartFTP", "CuteFTP8 Home", and also through "My Computer" just changing the directory to the ftp. If anyone has a good ftp suggestion I am all ears.

[SquidHC]

Alright so I contected my hosting provider and they believe the issue is that Im running a windows based server as opposed to a linux based server. Thus causing it to not be able to read .php files. They switched it over for me so hopefully tomorrow morning Ill be able to test it.

[Helter]

the os does not matter. This would be an apache, or IIs configuration error. Who is your web host?